Refund Policy

All payment and refund processing is handled by Paddle.com Market Ltd. (Address: Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom) as the Merchant of Record.

Paddle acts as the Merchant of Record and is responsible for processing all payment transactions, tax calculations, invoice issuance, and refund processing. When you purchase a points pack, you enter into a direct payment relationship with Paddle.

All refund requests will be reviewed and processed by Paddle in accordance with its Terms of Service (https://paddle.com/legal/terms) and Buyer Terms (https://paddle.com/legal/checkout-buyer-terms).

Paddle's refund policy complies with applicable laws and regulations, including but not limited to consumer protection laws.

Since we provide digital points services, all point recharges are considered delivered once completed and credited to your account.

You may request a refund in the following circumstances:

• Technical failure preventing points from being credited correctly, and we are unable to resolve it within 48 hours

• Duplicate charges due to system errors

• Service interruption preventing you from using purchased points

• Other circumstances that comply with Paddle's refund policy

To request a refund, please contact us through:

• Email to our customer service

• Submit a refund request in your profile page

When applying, please provide:

• Your account information

• Transaction order number or transaction ID

• Reason for refund and detailed explanation

• Relevant screenshots or proof (if available)

We will review your refund request within 5-10 business days after receipt.

Once approved, the refund will be processed within 3-5 business days and returned to your original payment method.

Refund processing time may vary depending on the payment method, subject to the payment platform's processing time.

Refunds will not be provided in the following cases (final decision rests with Paddle):

• Points have been successfully credited and used

• Personal reasons (such as mistaken operations, change of mind, etc.)

• Refund requests made more than 14 days after purchase (unless required by applicable law)

• Violation of terms of service

• Other circumstances that do not comply with Paddle's refund policy

If you have any questions about refunds, please contact us through:

• Email: cnzhaorusheng@gmail.com

• We will respond to your inquiry as soon as possible.

**Important Note**: Since Paddle acts as the Merchant of Record and processes all payments and refunds, you may also contact Paddle support directly for refund assistance. Paddle support: https://paddle.com/support